What is a veterinary emergency call centre?
Receiving emergency calls
Our primary mission is to take your call and provide you with a professional contact when your usual vet is closed.
Our dispatch teams are fully dedicated to handling emergency calls in London and Manchester.
Firstly, we can give you valuable advice on your pet's health.
Assessing the seriousness of the emergency
When your call concerns a health problem with your pet, our job is to assess the seriousness of your situation.
If necessary, and if you really are facing a veterinary emergency, our dispatchers will offer you a suitable solution.
Recommend a consultation solution
When your situation requires an urgent consultation, we can offer you a care solution tailored to your pet's illness or accident.
We also take into account your personal situation to tailor our response. We can then offer you a emergency home veterinary consultation.
Emergency veterinary teleconsultation
In the very near future, our department will be making a teleconsultation system available to you. This will give you remote access to a out-of-hour vet on your smartphone or computer.
What are the aims of teleconsultation?
- To use video to help us regulate and simplify the interpretation of what you say,
- To improve the assessment of your problem and clarify the need to see a vet quickly,
- Simplify the dispensing of initial advice. The video will enable us to guide your actions remotely, so that we can act quickly and effectively while waiting for the emergency vet to visit.
Nothing has yet been decided about the cost of these teleconsultations, but it is likely to be around £39.